One queue for the whole desk.
Every guest request, and every complaint that needs a decision, on one screen.
One screen for the deskLaunch offer + festive discount
AI host for smart hotels. AtithiVani
The voice of every guest.
A concierge for your guests.
One console for you.
AtithiVani is a guest assistant for hotels in Darjeeling, Sikkim, Kalimpong and the Dooars. It answers your guests in their own language — permits, the road, airport pickup, the front desk — through their stay and after they leave. You get every request in one queue, and a call after checkout to each guest who agrees.
English · Hindi · Bengali · Nepali in chat
- Bengali · Hindi · Englishand Nepali in chat
- A call after checkoutfor every guest who agrees
- Records stored in Mumbaion Google Cloud
- You approve every comp and refundnothing is paid out without you
The guest journey
During the stay, and after it.
It is not a feedback form at the end. It is with the guest from the moment they arrive, and it is still there after they have gone.
01
Arrival
Their own link
Each guest gets their own link. It opens in their phone’s browser — nothing to install, no password.
02
In-stay
The whole stay
Airport pickup, roads and weather, permits, rooms, what to do each day, the front desk — in the guest’s own language.
03
Post-stay
After checkout
A phone call to each guest who agreed, and the things they would not have written down.
The screens
What it looks like.
What your guest sees on their phone, and what you see at the desk. These are the real screens, not drawings.
One request, end to end
9:41
The desk decides. She is told the answer, not left waiting.
Every screen
9:41
The property, guests and road closure shown are examples. The weather and drive times were live when the screens were captured.
Try it
See it on your own phone.
Open the guest app now — the same one your guests use. Without a stay link it opens as a visitor, so you can ask it about roads, permits and what is nearby. For the full version, signed in to a sample stay, scan this and we’ll send you a link on WhatsApp.
What it does
What it takes off the desk.
Permits, the road, the weather, airport pickup, the front desk and the call afterwards — the whole stay, in the guest’s own language.
One assistant. Three channels.
One assistant, whether the guest types on the web, talks into their browser, or picks up the phone after checkout. Bengali, Hindi and English on all three; Nepali in chat.
- Web chatIn their language
My room has no hot water.আমার ঘরে গরম জল আসছে না।
- Browser voiceIt speaks back
What should I pack for three days?তিন দিনের জন্য কী কী নিতে হবে?
- Phone callInterrupt it like a person
How was your stay?আপনার থাকা কেমন হল?
Bengali · Hindi · English · Nepali in chat
Sikkim permits, before they are a problem.
General guidance on what Tsomgo, Nathu La and North Sikkim need, from a rulebook we maintain by hand. The desk or a registered operator confirms.
Guidance, not a permit
NH10, weather and altitude.
Forecasts, drive times, elevation and air quality come live from Google. Road closures come from what your staff and drivers report.
Weather live · closures reported
It says it will check, instead of guessing.
If a price, a grade or a permit rule is not in front of it, the assistant tells the guest it will confirm. We test it with automatic checks for made-up facts, safety and language.
- Tested for made-up facts
- Safe when it matters
- No made-up ratings
- Resists manipulation
- Permit answers match the rulebook
- Replies in the guest’s language
- Never over-promises
- Translates faithfully
- One question at a time
- Speaks cleanly on a call
- Quotes the right fare
- Answers what was asked
Tested for made-up facts
What you can count on
You approve every comp and refund.
Comps, refunds and vendor payments are suggested, never made. Someone at the property says yes first.
Nothing is spent without youYou hear about a problem first.
When a call picks up something that went wrong, it reaches your queue with a suggested fix, soon after the call.
Problems come straight to youIt opens even with no signal.
After the first visit, the guest app opens without a connection, so nobody above Lava stares at a blank screen. Answers need a connection.
Opens offline after the first visitEverything on this page runs in the product today, on sample properties. Where it depends on your staff or a partner, we say so.
The post-stay call
A phone call, not a form.
A form only hears from guests who choose to fill it in. A call reaches the ones who never would, including the one whose heater failed — and it can ask the second question a form cannot.
9:41
AtithiVani
calling on behalf of your hotel
AtithiVani
How was your stay in Darjeeling?আপনার দার্জিলিং-এর থাকাটা কেমন হল?
Guest
Good — but the room heater did not work the first night.ভালো, কিন্তু ঘরের হিটারটা প্রথম রাতে চলেনি।
AtithiVani
Thank you for telling us. Did anyone come and look at it?সেটা জানানোর জন্য ধন্যবাদ। কেউ এসে দেখেছিল?
Guest
Yes, fixed by morning. Checkout was a bit slow though.হ্যাঁ, সকালে সারিয়ে দিল। চেকআউটটা একটু দেরি হল।
SentimentWould recommend
What the call picked up
What happened next
Problem logged, owner told
A guest who would recommend you, who still lost a night of heat. The heater and the slow
checkout land in your queue with a suggested fix.
Illustrative conversation, shown in English. The call itself ran in Bengali — the guest’s own words are under each line.
How AtithiVani opens a call
Namaste, Ananya ji. This is AtithiVani, an AI assistant calling on behalf of your hotel — just to hear how your stay was. There is nothing to sell, and this call may be recorded for quality. Is now a good moment?
A scripted sample of how AtithiVani opens a call — not a recording of a guest. A real call starts with a short recording notice first.
After the call
- 01It has the conversationAfter checkout, the call reaches each guest who agreed, in their own language. It asks follow-up questions — it is not a script read aloud.
- 02It sorts what it heardRoom, food, staff, cleanliness, value and connectivity — picked out of the call, with how the guest sounded about each.
- 03It acts on itWhen a guest was unhappy, the problem lands in your queue with a suggested fix.
When the road closes
NH10 shuts. Every road answer changes with it.
NH10 is the only way in for most of this belt. When your staff or drivers report it closed, AtithiVani stops giving drive times as if nothing happened: every guest who asks is told first that it is reported closed, with the note your staff left.
What happens, step by step
01
ReportedYour staff, or two of your drivers, mark NH10 closed.
02
AnsweredFrom that moment, any guest who asks about the road is told first that it is reported closed.
03
Not guessedLight traffic is never read as “open”. A closure stays in force until your staff or drivers report the road again.
04
Still yoursRe-booking transport and permits is still your team’s job.
Why this one road matters
A closure is not one question — it is a dozen guests asking the same thing before they leave. Every one of them gets the same answer, from the same report.
What the guest gets
A straight answer that the road is reported closed, with your staff’s note — instead of a normal drive time and a surprise on the road.
Data and consent
Your guests’ data, plainly.
What is stored, where, and who decides — the same facts as our privacy notice.
- Guests agree first
- No guest is called unless they agreed. Every call opens with a recording notice, and a guest can ask to stop at any point.
- Where records live
- Guest records are stored on Google Cloud in Mumbai. Chat history is kept on Google Cloud in the US, and the AI that talks to guests runs on Google’s servers, some of them outside India.
- What is logged
- Every approval and decline at the property is logged. No comp or refund is paid out without someone saying yes.
- Whose data it is
- The property controls its guests’ data; SARGVISION processes it on the property’s instructions.
- Guests’ rights
- Under India’s DPDP Act 2023, a guest can ask for their data, a correction or its erasure. Write to office@atithivani.com; we answer within thirty days.
Questions
Questions we get asked.
The ones that come up first, whether it is one small hotel or a chain.
What is AtithiVani?
AtithiVani is a guest assistant for hotels in Darjeeling, Sikkim, Kalimpong and the Dooars. Guests use it on their phone in Bengali, Hindi or English, and can also chat in Nepali. After checkout, it phones each guest who agreed, on the property’s behalf, to ask how the stay went. It is made by SARGVISION Intelligence Pvt. Ltd.
How do you say and spell AtithiVani?
One word: Atithi (guest) and Vani (voice) — the guest’s voice. Say it a-ti-thi-vaa-nee, with the h only in “thi”. In Bengali it is অতিথিবাণী (অতিথি, guest + বাণী, voice) and, since Bengali has no v sound, it is said Otithi-bani. In Hindi and Nepali it is अतिथिवाणी (अतिथि + वाणी). People also write it Atithi Vani, AtithiVaani or Athithi Vani, and in Bengal, Atithi Bani or Otithi Bani — it is the same name.
Where does AtithiVani work?
Hotels in Darjeeling, Kalimpong, the Dooars and Siliguri in West Bengal, and across Sikkim. Its road, weather and permit help is built for this belt, NH10 included.
Who is AtithiVani for?
Hotels and resorts in Darjeeling, Kalimpong, the Dooars, Siliguri and Sikkim, from a single hotel to a group with several properties. Each property gets its own dashboard. The property subscribes, and its guests use AtithiVani on their own phones.
Do guests need to download an app?
No. Each guest gets their own link, and AtithiVani opens in their phone’s browser — no password. After the first visit it opens even with no signal; answers need a connection.
How do guests reach AtithiVani?
By typing or talking to it in their phone’s browser, during the stay. After checkout, guests who agreed get a phone call. There is nothing to install.
Which languages does AtithiVani speak?
Bengali, Hindi and English, in chat, in voice in the browser and on the phone. Guests can also chat in Nepali. It speaks naturally rather than reading from a script.
Is the call made by a person or by an AI?
An AI. AtithiVani conducts every call, in the guest’s language. Comps, refunds and vendor payments it only suggests; the manager approves.
When does AtithiVani call a guest?
After checkout, and only if the guest agreed. Every call opens with a recording notice, the guest can ask to stop at any point, and every approval and decline is logged.
Will AtithiVani keep calling a guest who does not answer?
No. If a guest does not pick up, AtithiVani does not call again on its own.
How is a call different from a feedback form?
A form only hears from guests who choose to fill it in. A call reaches the ones who never would — including the one whose heater failed — and it can ask the follow-up a form cannot.
Where is guest data stored?
Guest records are stored on Google Cloud in Mumbai. Chat history is kept on Google Cloud in the US, and the AI that talks to guests runs on Google’s servers, some of them outside India. Every call carries a recording notice, a guest can ask to stop at any point, and every approval and decline is logged.
Does AtithiVani help with Sikkim permits?
Partly. It gives guests general guidance on what Tsomgo, Nathu La and North Sikkim need, from a rulebook we maintain by hand; the desk or a registered operator confirms. The permits themselves are issued through registered operators.
What happens when NH10 closes?
When your staff, or two of your drivers, report NH10 closed, every road answer AtithiVani gives changes at once: a guest who asks is told first that it is reported closed, with the note your staff left, instead of a normal drive time. Re-booking transport and permits is still your team’s job.
How do you stop the AI making things up?
If a price, a grade or a permit rule is not in front of it, it tells the guest it will confirm rather than guess. We test it with automatic checks for made-up facts, safety and language.
What does AtithiVani cost?
One subscription covers all of it. AtithiVani is launching now, and properties joining this season get the launch offer and the festive-season discount together. Ask us for this season’s rate.
Does AtithiVani connect to my booking software?
Not today. AtithiVani does not yet connect to a property management system, channel manager or booking engine. When a property starts, we set up its rooms, its front-desk number and its guests’ links with you.
What does AtithiVani add to a WhatsApp number at the front desk?
Your WhatsApp number stays as it is: AtithiVani doesn’t connect to it or reply on it. Alongside it, AtithiVani answers guests in Bengali, Hindi or English in their phone’s browser, by text or voice, without anyone at the desk typing. Every request made through it lands in one queue. It gives general permit guidance from a rulebook we maintain by hand, and calls guests who agreed after checkout. Comps and refunds still wait for you.
Who makes AtithiVani?
SARGVISION Intelligence Pvt. Ltd., which also makes SahayakAI. AtithiVani is newly launched, in September 2026, and has no published results yet. Write to office@atithivani.com or WhatsApp +91 74776 73720.
Is AtithiVani connected to other apps named Atithi?
No. “Atithi” means guest, so many hospitality names use it. AtithiVani is made by SARGVISION Intelligence. It is not the Sikkim government’s Atithi GIS (atithigis.sikkim.gov.in), and it does not file guest registrations or the Tourism Sustainable Development Fee there for you. It is not CBIC’s ATITHI customs app, and it is not part of any other hotel, app or service that uses the word.
Getting started
How a property starts.
Four steps, and the first one is a conversation.
- 01A walkthrough on WhatsAppWe show you AtithiVani on your phone and answer your questions.
- 02We set up your propertyYour rooms, your front-desk number, notes on what guests usually ask, and the language guests hear first.
- 03Links for your guestsEach guest gets their own link to AtithiVani — we set this up with you. Nothing to install, no password.
- 04Guests start using itRequests reach your queue. After checkout, guests who agreed get a call.
Launch season
Everything, on one subscription.
The calls, the guest assistant and road-closure answers — one price for all of it. Properties joining this season get the launch offer and the festive discount together. Ask us what that comes to.
Or write to office@atithivani.com · WhatsApp +91 74776 73720 · follow us on Instagram
Every approval and decline at the property is logged.